Policies & Compliance

These Terms govern the engagement between you ("Client") and Ross & Associates Bookkeeping & Accounting ("Firm"). By signing an engagement letter, authorizing payment, or using our services, you agree to these terms.

Scope of Services

Services are limited to those described in your engagement letter — typically monthly bookkeeping, QuickBooks Online setup and management, payroll support, financial reporting, accounts payable / receivable, bank reconciliations, and catch-up / cleanup work. We do not provide tax preparation, audit, or attest services unless separately engaged in writing.

Client Responsibilities

Clients agree to provide complete, accurate, and timely access to financial records, bank statements, and source documents through the firm's secure client portal. The Firm is not responsible for inaccuracies caused by incomplete, delayed, or unverified information.

All Sales Final

All sales are final. Due to the nature of bookkeeping, accounting, consulting, and administrative services, no refunds will be issued once services have begun or been delivered. See our Refund Policy.

Billing & Late Payments

Monthly fees are billed in advance. Overdue invoices incur a $50 late fee with a 5–7 business day grace period before service interruption. The Firm operates under a "No Payment = No Work" policy: bookkeeping, reporting, and administrative work are paused during any period of delinquency. See our Billing Policy.

Binding Agreement

Once an engagement letter is signed and approved, the agreement becomes binding and active. Authorized recurring billing continues until cancelled in writing.

Confidentiality

All client information is treated as confidential and exchanged through encrypted cloud systems. The Firm will not disclose client information to third parties except as required by law or expressly authorized by the client.

Limitation of Liability

The Firm's total liability arising from any claim shall be limited to the fees paid by the Client for the specific service giving rise to the claim during the three (3) months preceding the event.

Governing Law

These terms are governed by the laws of the State in which the Firm is registered. Any disputes shall be resolved through binding arbitration in that jurisdiction.